FAQ

No. We do not have a minimum order but if your checkout is less than RM 15, there will be an extra charge of RM 3 for the transaction fee.

Yes, if you find difficulties in making your purchase online at our website please send us an email or message us on Whatsapp and Facebook with the item’s name and preferred quantity. We will attend to you as soon as possible within 1 working day.

We have plenty of jars that come in different shapes and sizes! Do visit our website www.jarsinmalaysia.com to choose from the variety of jars we have!

We are sorry, we can’t speed up the delivery for location out of Klang Valley. For Klang Valley, you can opt for our one trip delivery at RM 50 per trip. Contact 0166150526 for more information. However, we can arrange for you to self-pick up your items. Please notify us one working day earlier so that we can process your orders.

Yes, you can visit our store at Setia Alam to view the sample, kindly check the store location and opening hours here https://www.jarsinmalaysia.com/sample-house-opening-hours/. Otherwise, we would advise you to purchase a piece for your sample testing before heading to carton purchase. Contact 0166150526 if you have any enquiries.

The minimum order quantity to enjoy wholesales price is 1 carton. We do not offer wholesales price if your order is in a loose carton. Kindly contact our sales person at [email protected] if your quantity doesn’t meet our carton size. We will advise you with the best offer we could.

You can place your wholesales order at our website itself. Please refer to the guide at https://jarsinmalaysia.com/wholesale-guidance/. If you still find difficulties in placing your order online, kindly contact us at [email protected] or Whatsapp 0166150526 for further assistance.

Delivery / Pick up

For shipping services to other countries, kindly drop us an e-mail at [email protected] for more information. We will reply you within 1 working day.

After the order and payment have been confirmed, we normally take about 1-2 working days to ship your order. For bulk order, it depends on the stock availability but it will only take a maximum 3 working days to process the order. If an extended length of time is necessary, we will contact you via email within 1 working day for further arrangement.

We will use our courier service partner Pos Laju / ABX or our own delivery service to ship the items to you.

Get your tracking number at https://www.jarsinmalaysia.com/my-account/orders/

Kindly WhatsApp to the following number, 016 615 0526 with your order number or registered email address for our tracking purposes and we will get back to you within 1 working day.

We deliver nationwide!

Shipping to West Malaysia.
– RM 10 (for order less than RM 20)
– RM 8 (for order more than RM 20)
– FREE (for order more than RM 50)

Shipping to East Malaysia
Contact 0166150526 for more information

Please keep in mind for orders less than RM15, customers will have to pay a processing fee of RM10 that will apply at checkout. Please refer to our Shipping Terms for more details.

Absolutely! Kindly check out the pickup location here https://www.jarsinmalaysia.com/pickup-location/.

p/s: Singapore’s customer can choose to pickup from our pickup point at Johor “AM PM Pharmacy Perling”.

We are sorry, we can’t speed up the delivery for location out of Klang Valley. For Klang Valley, you can opt for our one trip delivery at RM 50 per trip. Contact 0166150526 for more information. However, we can arrange for you to self-pick up your items. Please notify us one working day earlier so that we can process your orders.

Payment

Sorry but we do not offer cash on delivery at this moment. All orders will be arranged upon payment made via online banking, paypal, credit card or direct transfer.

We accept all forms of payment via local banking, Visa, Master card, American Express and PayPal. All purchases made on our site are most definitely safe and secure. Payments can also be made by cash deposit or cheque deposit to our Maybank account. To pay by cash deposit or cheque deposit, please send us an email or Facebook message. Your order will be shipped upon the clearance of payment. We do not ship COD or credit term at this moment.

Yes, you should be getting an email from us shortly after making your payment. Do check your Junk and Spam email too. If you do not get an email from us within 24 hours, do send us an email and we will look into it.

Others

If you receive any defective items during the transit, kindly capture photos of those items and send them to us via email at [email protected] or WhatsApp to 016 615 0526. We will send the replacement after our investigation within 1 working day.

Please contact us if any of your order is damaged or missing. Damaged shipments or items missing from shipment will be promptly replaced or refunded.